Duck Creek Technologies, a provider of software solutions for property and casualty (P&C) and general insurance, has announced the launch of its second Center of Excellence (CoE) in Warsaw, Poland.
This new facility, joining the existing CoE in India, boosts Duck Creek’s capacity to serve customers across EMEA and APAC by tapping into a diverse international workforce that enables round-the-clock customer support.
This initiative highlights Duck Creek’s commitment to meeting local demands while strengthening its global presence.
The Warsaw CoE is expected to be fully operational by year-end. With this expansion, Duck Creek aims to broaden its talent pool, gaining access to specialised skills essential for long-term growth.
Poland’s strategic location allows Duck Creek to provide seamless, “follow-the-sun” support, placing teams closer to EMEA and APAC clients and enabling effective cross-time-zone collaboration.
The CoEs in Poland and India will work together to enhance resilience and deliver consistent, reliable support for Duck Creek’s customers.
“We are excited to expand our footprint in Poland, which is a testament to our commitment to harnessing global talent and fostering innovation to support our cloud-based insurance solutions to customers worldwide,” added Courtney Townsend, Chief People Officer of Duck Creek Technologies.
“Our new Center of Excellence in Poland marks a pivotal milestone in our European expansion and aligns with our goal to streamline operations while continuing to deliver exceptional products and services.”
The Poland CoE will focus on developing customised solutions for the EMEA insurance market and beyond. In addition to technical and engineering support, the CoE will handle a variety of functions, including development, testing, and customer service.
Initially, it will hire talent for roles in Engineering, Product, Finance/Accounting, and IT, drawing from Poland’s skilled workforce to support service standards across regions.
Both CoEs play a critical role in Duck Creek’s global operations. This dual-CoE model helps Duck Creek to distribute workloads more effectively, mitigate risks associated with talent shortages or geopolitical issues, and enhance customer service worldwide.
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